PRIVACY POLICY
Last updated: 9 September 2026
WHO WE ARE
This website is operated by Protos Trust, trading as Essential Solutions with Daleen Steyn (“Essential Solutions”, “we”, “us” or “our”).
Website: https://essentialsolutionswithdaleen.com
Email: [email protected]
Location: Bloemhof, North West, South Africa
We respect your privacy and process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable laws.
INFORMATION WE COLLECT
Depending on how you use this website, we may collect:
• Your name
• Email address
• Telephone or WhatsApp number
• Wellness interests you voluntarily select or share
• Your preferred method of contact
• Consultation and booking information
• Messages, questions or information you submit
• Basic website usage, device and cookie information
Please avoid submitting detailed medical records, diagnoses or other information that is unnecessary for your enquiry.
HOW WE USE YOUR INFORMATION
We may use your information to:
• Respond to your enquiry
• Contact you through your selected communication method
• Arrange consultations or online wellness sessions
• Provide requested wellness education, product information or recommendations
• Maintain appropriate customer and enquiry records
• Improve our website and services
• Send promotional or educational communications where you have separately consented
• Meet legal, regulatory and administrative requirements
We do not sell your personal information.
COMMUNICATIONS AND MARKETING
When you submit an enquiry, you may receive messages directly related to that enquiry, appointment or requested support.
Marketing and promotional messages will only be sent where you have consented or where otherwise permitted by law. You may withdraw your consent or unsubscribe at any time by using the instructions in the message or contacting us by email.
SHARING OF INFORMATION
We may share limited personal information with trusted service providers that help us operate our website, forms, email, WhatsApp communications, customer records and appointment systems.
If you choose to purchase or enrol with dōTERRA, relevant information may be processed through dōTERRA’s own systems and will also be subject to dōTERRA’s applicable privacy policies.
We only share information where reasonably necessary, authorised by you or required by law.
INTERNATIONAL PROCESSING
Some technology and communication providers may process or store information outside South Africa. Where this occurs, we take reasonable steps to use reputable providers and appropriate safeguards.
COOKIES AND WEBSITE DATA
This website may use essential cookies and, where enabled, analytics or marketing technologies to understand website performance and improve visitors’ experience.
You can manage cookies through your browser settings. Additional cookie choices may be displayed when relevant tracking technologies are enabled.
SECURITY AND RETENTION
We use reasonable organisational and technical safeguards to protect personal information against loss, misuse, unauthorised access or disclosure.
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records or to meet legal obligations.
YOUR RIGHTS
Subject to applicable law, you may ask us to:
• Confirm whether we hold your personal information
• Provide access to your personal information
• Correct or update inaccurate information
• Delete information that we are no longer legally entitled or required to retain
• Object to certain processing
• Withdraw consent for future communications
To submit a request, email [email protected]. We may need to verify your identity before completing the request.
CHILDREN
This website and its enquiry forms are intended for adults. A parent or legal guardian should make enquiries relating to pregnancy, babies or children. We do not knowingly collect personal information directly from children without appropriate consent.
WELLNESS INFORMATION
Information shared through this website is educational and is not intended to diagnose, treat, cure or prevent disease. It does not replace advice from a qualified healthcare professional.
COMPLAINTS
If you have a privacy concern, please contact us first at [email protected] so that we can attempt to resolve it.
You may also contact or submit a complaint to the Information
CHANGES TO THIS POLICY
We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with its updated date.